insto - Australian financial markets

In what is a first for the Australian life insurance and wealth management industry, Aviva will utilise the voice biometrics to transform the way it interacts with its customers and advisors. Simply by using the unique characteristics of the member’s voice, the identity of callers to Aviva can be quickly verified and the call routed to the most appropriate resource. The firms involve contend that this will raise the level of customer service and convenience, while providing an added layer of security and privacy to telephone enquiries and transactions.